Support
Most access problems take under a minute to fix. Start with the troubleshooting below.
Email us
support@aileveragekit.com
We reply within 1 business day.
Telegram
@davidcmoz
Usually answered the same day.
Access troubleshooting
- Copy the code straight from your email instead of typing it. That rules out typos.
- Codes look like ALK- followed by 6 numbers. Spaces and dashes don't matter.
- Check you're using the newest email if you bought more than once. Each product has its own code.
- Use the code checker below. It tells you if the code exists without changing anything.
- This happens when the browser forgets this site, usually after clearing cookies or history.
- Private or incognito windows forget everything when you close them.
- Fix: paste the same code again on the Dashboard. It works as many times as you need.
- Each browser remembers your unlocks separately, so a new phone or laptop starts locked.
- Open your purchase email on the new device and paste the same code on the Dashboard.
- There's no account or password to set up. The code is all you need.
Check a code
Tells you whether a code is valid. It doesn't unlock anything here. To unlock, paste it on the Dashboard.
Troubleshooting checklist
Work down the list. Your progress is saved in this browser.
Frequently asked questions
Where do I find my access code?
Check the email you got right after checkout, subject line mentions your access code.
Will I need to enter my code again?
Only if you clear your browser's cookies/site data or switch browsers. Re-entering the same code instantly reopens everything.
The video won't play
Try a different browser, and turn off any ad blocker or privacy extension for this site. If you're on a work network, try your phone's connection. Still nothing? Email us which lesson and which browser.
I bought it but my code doesn't work
Use the code checker above first. If it says the code isn't valid, email us from the address you used at checkout and we'll look up your order and resend it.
I bought two products. Do I need two codes?
Yes. Each product has its own code, sent in its own email. Enter each one once and both stay unlocked.
Do I need an account or password?
No. There's nothing to sign up for. Your access code is the only thing you'll ever need.